[Resolved]  MakeMyTrip India — Return of payments

Address: 380051

Paid from sbi with debit card on 02nd feb 2016 from changodar ahmadabad
The tickets were not available so they assured me the payment will be deposited back in my account with in 08 days but all corresponds in vain
Shrikant garud
प्रति
[protected]@makemytrip.com
12 मार्च बजे 5:45 pm
Sir,
Please note that on 02nd feb 2016 my amount of rs 3039.34 was
Deducted for no reason and promised to return in eight days
But till date no action
In case it is not returned in next three days
1) i am going to make apolice complaint
2) will lodge the complaint in consumer court
3) will publish in news paper also
So to avoid such things please see that the money refunded
Hope we will continue with a better relationship
Please convey the mail to proper authorities
With all regrates
S k garud
उत्तर दें सभी को उत्तर दें अग्रेषित करें और
Makemytrip
प्रति
[protected]@yahoo.com
17 मार्च बजे 4:42 pm

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Subject
Payment

Response by email (Praveen kumar) (17/03/2016 04.42 pm)
Dear mr garud,

Greetings from makemytrip!

At the outset, we apologize for the inconvenience caused to you.

With reference to your mail, we would request you to kindly send us your bank statement in pdf format for the complaint against nr[protected] from 02 feb 2016 to till date.

Kindly send us the statement as soon as possible so we will proceed the further process from our end.

For any query please call our toll free number[protected].

For any further assistance we are available round the clock on below numbers. Write to us at [protected]@makemytrip.com.

Please click on https://support.Makemytrip.com/customer_complaint/ to reach out to the escalation matrix process on our website.

We value your business with us and look forward in assisting you with all your travel plans.

Yours sincerely,

Praveen kumar
Makemytrip (India) pvt. Ltd.
Tower a, sp infocity
243, udyog vihar, phase 1
Gurgaon, haryana - 122016, india
Toll free:[protected]All major mobile operators)
Tel:[protected],[protected]
E-mail: [protected]@makemytrip.com
Response by email (Bhoomika patel) (17/03/2016 09.44 am)
Dear customer,

Thank you for contacting makemytrip customer support in reference to your booking id nr[protected].

We understand that your query is regarding refund and you are seeking information for the same. Your query was placed with the department handling only standalone domestic flight queries, and has been forwarded to the relevant department for resolution.

Please wait for 24 hours for the concerned department to get back to you.

For further communication on this matter, please write to: [protected]@makemytrip.com

If you require urgent assistance, please feel free to call us on our toll free number[protected] or +[protected]From networks in and outside india).

Warm regards,
Team makemytrip.com
Customer by email (S kgarud s kgarud) (16/03/2016 12.31 pm)
Id[protected], 13, 2016 12:02 pm, makemytrip :

Response by email (Bhoomika patel) (13/03/2016 12.01 pm)
Dear mr. Garud,

Thank you for contacting makemytrip customer support. We understand your concern regarding money got deducted.

I can completely understand. If that happened to me i'd be really upset too.

We regret to inform you that we are unable to locate your payment details with the available contact information ([protected]@yahoo.com and [protected]). We request you to provide us with the following details used while booking. The required details will help us resolve your concern at the earliest.

Booking id:
Date of booking:
E-mail id:
Contact number:
Amount charged:
Contact number (Provided at the time of booking):

Further, with reference to your e-mail about money got deducted, we apologize for the inconvenience caused. We would like to inform you that as per the confirmation received from our finance department, the payment gateway (Mediator between your and our bank) requires the bank/cc statement to trace the transaction details. We request you to provide us a copy of bank or credit card statement in pdf or jpeg format from the date of booking to till date for further investigations.

For any further assistance please call us on our toll free number:
[protected] – from mtnl/bsnl phones
[protected] – from other major operator
You are welcome to write to our management with feedback about our services athttps://support.Makemytrip.com/customer_complaint/new_complaint.Aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and regards,

Bhoomika patel
Makemytrip india pvt. Ltd.,
Tower a, sp infocity
243, udyog vihar, phase 1
Gurgaon, haryana - 122016, india
Toll free:[protected]
E-fax number is[protected]
Auto-response by (Administrator) (12/03/2016 05.45 pm)
Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query. In order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 24 hours. We will try to get back to you as soon as possible. In case you require urgent assistance, please submit your query by clicking here .


Please note: cancellation and date change requests must be submitted online only. Click here to submit your request.


As part of our continuing efforts to make your travel more hassle-free, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary – cancellation & date change
• baggage allowance
• airline numbers
• vouchers/e-tickets
• refund status and much more(Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click here to find useful information and answers on our new faq (Frequently asked questions) section

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).

Warm regards,
Team makemytrip


Best regards,
Makemytrip team