[Resolved] MakeMyTrip India — Ticket with changed date not issued in spite of taking payment online

naveenrachna

from Mumbai, Maharashtra

Dec 29, 2015

Address: Vadodara, Gujarat, 390010

Website: makemytrip.com

1. The ticket no issued by makemytrip with booking id NN[protected] for Vadodara-Colombo-Vadodara mentions time and fees applicable for cancellation or date change in the ticket itself (Rs 3149+500* for date change between 0 - 365 days). 2. Makemytrip online allowed to change the date by paying cancellation charges + fare difference amounting Rs 6289. 2.The change of date was successfully done online on 19.12.2015 and mail for the payment of Rs 6289 was received from makemytrip immediately. 4. The payment of Rs 6289 was done online on 19.12.2015 itself to makemytrip. 4. No one called from makemytrip informing the the delay in issuing modified ticket and the mail below giving all wrong information was sent saying that payment over e-mail is not possible whereas the payment was made online to makemytrip on previous day itself by credit card. 5.On my calling makemytrip service center six days continuously, many times I was told that senior person will call me back within 4 hrs, but no response was received till now. 6. Ticket is still showing date of 7th to 9th Jan instead of requested 5th to 9th jan

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Aug 7, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

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Comments

naveenrachna

from Mumbai, Maharashtra

Dec 29, 2015

Thanks to Indian consumer complaints forum. After posting the complaint, we received mail form makmytrip saying that they are calling at my registered mobile no but no one is picking phone. In fact they are are lying as they are doing from last 9 days. Nobody has called and I had given alternate no also. When we called 3 times today they have cut the phone. This is total harassment. Response received is pasted below
Response By Email (Prashant Kesri) (29/12/2015 09.04 AM)
Dear Customer,
Greetings from MakeMyTrip!
With reference to you concern regarding your booking id NN[protected], we tried calling you on this number [protected] however, we were unable to reach you. Would request you to kindly reply to this email or give us an alternative number to call.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL) /[protected]Airtel) /[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com.

We care for you and value your business with us and look forward in assisting you with all your future travel plans.

Yours Sincerely,
Prashant
| | Customer Service Team
MakeMyTrip.com

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Jan 9, 2016

Verified Support

Dear naveenrachna

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care