[Resolved]  MakeMyTrip India — Two fomplains viz. 1) charged $190.39 for unsuccessful transaction and not refunding since oct 2015. 2) not refunding rs.8371 for cancelled booking.

Address: Gurgaon, Haryana, 122016
Website: www.makemytrip.com

Complain 1] :On 25 Oct 2015, I booked for Radisson Hotel, Chennai for 1night stay on 04 Dec 2015. First transaction in Singapore dollars S$190.39 showed unsuccessful and web site prompted me to pay again in Rs8371/- & which I did. Booking reference NH[protected] allocated to me on 25 Oct. On 31 Oct'15, while checking online bank statement I noticed that MakeMyTrip.com charged me twice- S$190.39 & Rs.8371 for same booking. Meaning, my account debited for unsuccessful transaction. I lodge complain via phone and email immediately. Complain id is[protected]. Since then I keep chasing MakeMyTrip. Com for refund but till date no refund given to me and now they aren't responding my email as well. Complain 2] : Due to flooding in Chennai, I have to cancelled my above booking. On 03 Dec'15, I called and email for cancellation of hotel booking ref NH[protected]. I am given reference no[protected] and told that I will be given refund within 72hrs. But till date, even after 11days, no response from MakeMyTrip. Com. In total, MakeMyTrip. Com is not refunding my 2xRs 8371 = Rs.16, 742/-.
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Aug 5, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
 
9 Comments

Comments

Hi.

We guys all are facing same problem not refunding..

I feel we should take some aggressive steps to teach them lesson.

Regards

Niraj
I feel that stricter laws to be implemented in India for online shopping and government should shut down such fraud companies.

Niraj, what action do you recommending? I'm planning to write to media in India as well as Singapore.

Regards
Mahesh
I feel that stricter laws to be implemented in India for online shopping and government should shut down such fraud companies.

Niraj, what action do you recommending? I'm planning to write to media in India as well as Singapore.

Regards
Mahesh
Mahesh

Now the point is of not refund but the Intention and the Policy of the organisation.

They are sophisticated robbers, i am truly amazed by their behaviour any kind of insult they take it with pinch of salt.

Media would be the best way to teach them a lesson.

Lets look at putting it in Media i am ready for teaching them a lesson.

My aim is now not to get refund but screw their atleast 50 to 100 customers business...
Dear Mahesh Shelke

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care
Dear Mahesh Shelke

Greetings from MakeMyTrip!!!

In reference to your complaint, we have validated your case with our concerned department and found that an amount of Inr 8371/- was charged twice from customer’s account for the Hotel booking and initially we have processed refund of Inr 8371/- and refund of overcharged amount was still pending to be processed. We have got the confirmation from our team that the amount was charged twice so refund of overcharged amount of Inr 8371/- has also been processed from our end on 17-Jan-15 with refund reference number#[protected]. The same should now be reflecting in your account. We thank you for contacting us.


Assuring you best of our services.

Team-MakeMyTrip Care
Dear www.makemytrip.com team
I received the refund. Thank you.

Dear www.consumer complaints.in team,
Thank you very much for yor help in resolving issue.

Regards
Mahesh Shelke

Not got amount refund

Not got amount refund on unsuccessfull booking and my makemytrip booking ids are as follows
NR[protected]
NR[protected]
NR[protected]
it happrned for trice but not got money back
Dear AshaPatil

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned department and found that refund against all three booking id’s have been processed from our end on 8-Jun-16 and the same should now be reflecting in your account. Please find the refund details below against all three id’s :

Booking id - NR[protected]

RRN :[protected] |AMT: 473.82 |PG: HDFCNB

Booking id - NR[protected]

RRN :[protected] |AMT: 473.82 |PG: HDFCNB

Booking id - NR[protected]

RRN :[protected] |AMT: 473.82 |PG: HDFCNB


Assuring you best of our services.

Team-MakeMyTrip Care

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