[Resolved]  MakeMyTrip India — Unfair cancellation credit

Address: Gurgaon, Haryana, 600116

Website: www.makemytrip.com

Nh[protected] refund 502
Nh[protected] refund 1302
Nh[protected] refund 502

These all are same type of bookings for the same hotel but when i am refunded the money after doing cancellation a month before the check-in dates, i get rs 800 deducted from two transactions as a cancellation fee. When i enquired with customer care, they said the balance of total rs1600 would come to your wallet. This wallet balance will expire in 3 months and you cannot redeem it fully as your bank account balance. How on earth are they believing it to be same.
In order to create stickiness and create repeat purchases, let me tell you that you are going to suffer big time by doing all these fraudulent practices. Even ranveer and alia have been featuring on ads and saying zero cancellation charges.
I hope i get a solution from here as i am fed up of explaining this to your not so caring customer care service.