[Resolved]  MakeMyTrip India — Worst company makemytrip

Address: Gurgaon, Haryana, 122016

Website: www.makemytrip.com

Hi

This is with regards to reference too — makemytrip booking id - un[protected], booking date - wed, 23 sep 15

With your mismanagement, i was unable to board flight for airline pnr - kkiwha from

(Air canada) ac-71 — del to toronoto (Fri, 25 dec 15, 00:45) & going forward missed air canada to austin

While asking for tickets at an air canada counter they were not allowing me to fly to canada. As they can't issue my tickets on my sticker us visa (H1-b) as told.
I was completely shocked at that point where my commitment & future schedule was in jeopardy.

Originally, i came from airline pnr (3in8hg) & its operated on the rules of lufthansa. I was helpless & not able to seek any kind of help from them also as their flights & staff was off on the eve of christmas. I was having us number with me, but somehow it's not working on roaming. I rushed to local airtel booths for calling & follow ups (Booth numbers are mentioned below for reference). Due to paucity of time, i had taken help of my wife to help me change the ticket date for a hassle free travel, therefore with lots of hope she approached us - international customer care dept. For help to shuffle the travel date / arrange next immediate flight with different airline, (Call details, voice conversation details can be fetched from your system and for further reference name of the representatives and numbers used have been mentioned below.) we had high hopes as with the changing trend organizations like has reinforced agent culture and trust, therefore i have been a repetitive customer, but this notion of mine has been broken to a level that, i would urge to retain it back for me or i might never opt for an agent ever and would prefer the conventional booking style.

On first call to customer care, my wife on my behalf, explained them the urgency and briefed them, how due to lack information miss from make my trip has plunged me into the trouble, she requested them to change the ticket, but they simply harshly refused, to give us any sought of help.

On second call, after again repeating the history / urgency, and with all conversation we were given a piece of advice to get in touch with lufthansa, which was not even an operating airline rather just partner airline, and representative made us believe that they are the only ones which who can help us at this point of time, challenging the last hope, and feeling empathic for the situation my wife approached lufthansa customer care, i must say they proved they are professionals, understanding and supportive after all they are foreign company and customer matters to them, therefore on one go they agreed for an alternate ticket and started suggesting the dates as well on my present scenario, but the moment they went deeper they realized an agent in between and then what they said was "we are sorry as the agent is in between then only he can do it we are helpless"

Even i approached information staff / counter airline staff, all were saying it’s because of you are in such trouble position.
I was left alone in a mess. I was running pillar to pillar to timely arrange an alternate ticket as i had legal commitments, during that time both me and wife were busy struggling for alternate options on individual level and off late i booked one directly and updated my wife to request a refund so as to ease the loss.

Third call my wife, requested them that i am not in touch due to lack of local number, despite repetitive statements by my wife that i lack a local number and even she did not knew what was i upto. Hence a long approx. One hour discussion lead to nothing but a policy repetition, case mug ups and on ""40th minute the representative lightly said he will give an alternate ticket"" now how should i take this on a refund call???
When i already booked alternate ticket after getting no response from anyone in due course of time.

Why this was not offered on first call??? When i was in pain and felt harassed and denied entry in the plane in front of a big queue, as if i am a terrorist??? No body extended their phones to me when i pleaded??? A customer friendly agent would have played a dynamic and everlasting role by pulling me put of this situation, failed tremendously, because they proved indian companies are money minded and after their success they forget their customers who actually made them something they are today proud of, my family is your customer since you came into existence and we have always recommended you over other agents look this is what you have gifted us for our years of loyalty, today i wish i would have opted expedia / priceline or a direct airline, at least foreign companies respect their customer and its a globally famous how important the customer is in usa, just opening the office on foreign land or a.com version does not take you to their level. By this approach practice of asking a travel agent to book an airline ticket is flying out of the indian window.
When i was asked about my passport information by before generating confirmed tickets as my journey involved us travel than why they haven’t told me about canada journey definitely required transit visa to [protected]@makemytrip.com.


I would again request you humbly to refund my ticket as mentioned below, i am genuine therefore not requesting you to pay me double or for the additional unplanned cab taxi fares to reach destination. What i am requesting is to refund the route i purchased.

Below all the names of representative to the best of my knowledge, also to remind you on my wife's several request not even one of your senior managers and team leads came into picture rather ensured a silent listening to the conversation which was evident to me, this shows how incompetent the team is and how they are afraid and incapable they are to handle their customers.

Call quality was very clear; rather all calls were more a harassments mentally and emotionally. Can never make up to or pay us for the mental torture and harassment i have been through, but at least can pay my losses.

Call reference id :[protected]
Name of representatives and approx call time :
Deva (10:09pm-24th dec 2015), gurmeet (09:07pm 24th dec 2015) & shalija (10:03 24th dec 2015)

Numbers used by me from igi to my hometown personal number :
[protected]
[protected]
[protected]

All the telephonic conversation was done by my wife, on my behalf to makemytrip, lufthansa (Usa) & air canada. As i was then busy working on practical handling of the situation.

Total expense done by me $756.61 usd arranging alternate solution. Please refund back my money.