[Resolved] MakeMyTrip India — wrong connectivity flight

[Resolved] MakeMyTrip India — wrong connectivity flight

D dey044 from Noida, Uttar Pradesh Mar 15, 2019

I am very disappointed with the services of mmt because of what has happened today with my wife who was flying today from delhi to chengdu (China) via kathmandu. Its a case of cheating and forgery. I booked tickets for my wife through make my trip with the help of sales team of mmt for 14/03/2019 from delhi to chengdu via kathmandu (All tickets and details are attached with this email) with booking id : in1b[protected]. She boarded her flight from delhi on time 10:40 hrs on 14/03/2019 with royal nepal airlines (Ra-206) and headed towards kathmandu. Then she was about to take her next flight with air china (Ca-438) from kathmandu to chengdu at 14:40 hrs as an connected flight. But meanwhile her first flight from delhi to kathmandu with royal nepal airways after arriving kathmandu didn’t allow its passengers to step out of the flight for next one hour or so and after she came our she ran for her luggage and finally after she got her luggage she approached for her next flight which was air china (Ca-438), till then she was already late for her next flight and the they didn’t allow her to board in. I tried calling everyone for help but no one came in front. Air china people straight away said its not their responsibility and mmt too didn’t helped us in this scenario. So i had been left with no other option instead of booking for a new ticket for my wife from kathmandu to chengdu. Thus, i once again booked her a ticket from mmt and i paid inr 25000 for the same. The flight was again routed via guangzhou with china southern airlines (Cz-3068 & cz-3403) ktm-can-can-ctu, booking id is in1b[protected]. We suffered through a very strong mental harassment and a financial loss too. Now, at any case i am not leaving this scenario as it is. You must refund me with the additional amount which i have paid for the next immediate booking and i need an immediate solution for this without any hassle or asking me to run here and there. This wasmmt's responsibility and it should help us out with the same. Was this information helpful? No (0) Yes (0)
Apr 28, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 MakeMyTrip India Customer Care's response Dear Dey, Regret the inconvenience! In reference to your complained, Flight for Delhi to Kathmandu was booked separately from your end. Unfortunately, we will not be able to do anything here. Itinerary booked from our end was confirmed Regards, Team- MakeMyTrip Care
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Comments

supervisor

Mar 16, 2019

Aonymous,
I conclude that the delay was on the part of
1) Royal Nepal Airways and/or
2) issuing agent of the e-ticket
from the description above,
as Royal Nepal Airways delayed the arrival of passenger to the terminal (see
1. ICAO document STA/10-WP/7 dated 16/10/09: REVIEW OF THE CLASSIFICATION AND DEFINITIONS USED FOR CIVIL AVIATION ACTIVITIES, particularly term "International airport" in page 7 of 9 total
2. Art 19, 29 of CONVENTION FOR THE UNIFICATION OF CERTAIN RULES FOR INTERNATIONAL CARRIAGE BY AIR, 1999

Accordingly, the duty of nepalies (Royal Nepal Airways) was to provide passenger with
- accomodation
- meals and drinks
- first availbale flight

In addition, if you have eiticket worth 25000 rupees, you can claim this amount in addition from the nepalies and/or from the travel agent via the DGCA of civil aviation or via lawyer (for fee), using the legal procedure in any state, where Royal Nepal Airways operate their flghts.

Nevertheless, it is a preliminary conclusion, which is not valid without evidences such as
- e-ticket,
- response of representative of Royal Nepal Airways and/or
- responce from travel agent
Record of the conversaion with arport (ground) staff which were servicing Air China 438 flight at Kathmanu airport can be a plus for securing evidences.

Regards.