MakeMyTrip India — Wrong information about baggage allowance on ticket

Address: New Delhi, Delhi
Website: makemytrip.com

I bought a indigo flight ticket delhi to gauhati and return through makemytrip. Makemytrip booking id -an[protected]
Name: mercy john, airline pnr refkhk
Date of travel: mon, 04 april 2016

The ticket clearly shows that the baggage allowance is 20kg but at the airport indigo informs me it is a mistake made by makemytrip that the baggage allowance is only 15kgs. After arguments and explanations with the manager at indigo airlines, i had to pay for excess baggage fare for 3 kgs, rs [protected]@ rs250 per kg.

Since the mistake is from makemy trip, i would like a refund of the amount.
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MakeMyTrip India customer support has been notified about the posted complaint.
 
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Dear MercyJohn

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

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