MakeMyTrip — Regarding hotel accommodation

Address: 180004

Website: www.makemytrip.com

It is to be inform that I have booked a online executive room at Hotel Delhi Pride, New Delhi NCR 12A/28 WEA Saraswati Marg, Karol Bagh New Delhi, INDIA for dated 17.03.2016 with my family through makemytrip.

Makemytrip Booking confirmation ID is NH[protected] booking date 10th March -2016.

For your information, my flight was very delayed and arrived at hotel around 9 PM with my family without having lunch and than hotel manager said that your accommodation has been arranged to other hotel. When I checked that secondary hotel the rooms were so cheap and non comfortable. I asked immediately that I want my rooms which I have booked through make my trip, and than hotel manager we don't have executive of any rooms available that has already been given to some other customers which was for me so astonished. I asked the reasons but they have just given excuses and all. Till 11 PM no hotel has been given to us and my wife & my kid was so much hungry and tired which is really hurts to me. This is only because of duff and dull hotel management. Finally they have arranged a hotel for me which was around 4 Kms away from this hotel. The room which they have given was only Super Deluxe room and when I Checked in secondary hotel, no dinner facilities were there. I was really feeling helpless. During sort out and finding accommodation I lost my Ray Ban Goggle which costing to Rs. 5500/-

The contact Nb. of Hotel is[protected], 91-[protected]

I would request to kindly take a hard necessary in this regard and Compensate me.