[Resolved]  MakeMyTrip Travel Agency — Incorrect refund credited

Address: 122001
Website: www.makemytrip.com

Complaint Raised 5th Time!!! Keep on testing our patience, what else we can do!We trusted you and we are paying for that! [protected][protected][protected] I booked tickets for travel on two sectors i.e. Jammu to Srinagar and vice-versa. Due to bad weather the flights were cancelled by the airline which they informed us and updated that we are liable for a complete refund for both the sectors. I had a discussion with make my trip customer care executive on 24th of November and as per his guidance I marked the cancellation as directly cancelled with flight operator. I thought as he is the executive he would guide me with no fail. Today i had a discussion with Swathi, Tarun, Ankit from customer care department they told me that the reason selected was wrong and based on that i will be only getting 900 bucks. I am baffled and i want complete refund as i would not be the one who would like to suffer because of the fault of your representative. I have all the proofs in hard copy documentation that i am liable for a complete refund. Thanks Aayush [protected]
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Aug 5, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Dec 21, 2015
Updated by Aayush_shar
No response yet!!!
 
3 Comments

Comments

Booking id: nf[protected]
Still no response from the team??? I am done with the wait and watch game from the make my trip side it has been over a month now and they haven't yet resolved the issue. Payment taking from the users is so easy for you guys but giving it back takes ages. Next step from me would be going to social platforms.
Dear Aayush_shar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, we have found that our concerned department was handling this case and they have closed this from their end by providing appropriate resolution and processing full refund of Inr 7096/-. The same should reflect in your account as per your bank processing cycle. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care

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