MakeMyTrip Travel Agency — Wrong info at website

Website: www.makemytrip.com

I booked a non refundable flight with MMT, but the website still clearly mentions that Changes may be allowed to be made to this ticket, subject to applicable airline change fee (date change ) . But when i got the ticket it was clearly mentioned that dates cannot be changed and customer care said the same too . Just because of wrong info at website I got into this trouble . I was supposed to fly on 28TH JAN, but cant do it because o[censored]rgent work pending here . MMT should put on correct information on the website, I want my money back . If it was mention that i cant change date, i would have never booked this ticket . i have the evidence here attached what the website displays and what the ticket says . have a look into this . Now either change the date or return me my money back . i want total refund .
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MakeMyTrip India customer support has been notified about the posted complaint.
 
2 Comments

Comments

Dear Jassimachaki

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
Email id used was " [protected]@gmail.com "

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