Malhotra Electronics Private Limited

Malhotra Electronics Private Limited — Poor customer service and mental harassment

M

mohitbansal81

from Gurgaon, Haryana

Sep 14, 2016

Address: Gautam Buddh Nagar, Uttar Pradesh, 122018

Website: www.wybor.in

I bought a Wybor 32" LED on 14-Aug, 2016 from Snapdeal. Order Id: [protected]. The product worked for 3 days and became dysfunctional. On repeatedly calling their customer care number:[protected] /[protected], they registered complaint number: 1542339 and assured me of solution. However, till date no one has fixed the issue. I have called them multiple times and they keep giving me future dates for solution.

I feel like robbed by this company and am completely harassed. I request you to take the strict action and ask them to replace/refund the product and compensate with penalty.

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Sep 15, 2016

Dear mohitbansal81,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Reply

mohitbansal81's [Complaint's author] reply, Sep 15, 2016

It's been 14 days since I am running from pillar to post on this. Pls provide replacement or refund along with compensation for mental harassment I have been experiencing.

Pls refrain from giving standard replies rather expedite the action...You need to empathize with the pain and agony customer is experiencing..

Thanks,
Mohit

M

mohitbansal81

from Gurgaon, Haryana

Sep 15, 2016

It's been 14 days since I am running from pillar to post on this. Pls provide replacement or refund along with compensation for mental harassment I have been experiencing.

Pls refrain from giving standard replies rather expedite the action...You need to empathize with the pain and agony customer is experiencing..

Thanks,
Mohit

Reply

J

jayeshkanani707

from Mumbai, Maharashtra

May 25, 2017

I purchased Wybor 40 inch led tv from eBay. . I purchased in July 2016. My tv panel showing black line so I registered complain in February. They told me that they will pick-up but didn't picked up till April so I again request to pickup. After many calls Finally they picked and upon delivered to their office, they told that they found water in tv.
I was shocked. I asked that I logged complaint in February and water was still inside in April month since February?? Is there any common sense. How water produce any fault in 3 month back before entering. Even pickup and delivery to their office took 5 to 7 days. How is it possible that water remain for such many days. I think this company are really doing malpractice and discouraging online purchase . They are asking hundreds for now repairing and delivery to my home. They falsely advertising on-site warranty. This company should be suspended and charged for such malpractice. My case is still opened and waiting their reply. [protected]

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