Manyavar.com / Vedant Fashions — Over charging, selling second hand goods as new, cheating customers, bad service

wagon0011

from Kolkata, West Bengal

Jan 26, 2017

Address: New Delhi, Delhi, 110024

Website: www.manyavar.com

Vendant Fashions Pvt Ltd, E 39, Lajpatnagar, Beside Puma Store, Central Market, New Delhi- 110024

Charging for new Goods and supplying second user goods !

114, 000 rupees, spent on clothing for my special day on wedding clothing, went into store where Ashwin Naveen is the so called manager, initially we purchased our clothing on the basis we would get brand new clothing and not off the self, second user goods, infact the store must think we are stupid as they tried to fool us by altering and then class it as a new piece of clothing, what is wrong with Manyavar staff are they just plain stupid or trying to fool customers just to stay in business !!!
We ordered a size sherwani 42" XL for the groom to wear on the wedding day, as per the order a new piece, as there display piece was a 40", unfortunately to my shock when the delivery was picked up by me it was tried on, the same size 40" was unprofessional altered, by moving the buttons and over cushioning the collar, we are very very disappointed with this company and the tricks done to fool customers never works, the label in the collar was changed to 42" XL and the original tag is still of 40 large, to add to this obviously this kind of an act will not make a size 40 to 42", hence the serwani is very tight on when worn, literally crushing my neck, this is not only cheating customer will false information supplied by the store and the is a mockery of the business as a whole. destroying their quality outlook on their goods, secondly the piece was supplied with a hanger missing it logo of the company, surely the staff are taking this as a joke, thirdly when the billing was done we had to double check and they tried to over charge us, if we did not check our bill then they would have took more monies then what was owned to the company, as we asked the goods to be transferred to Kolkata branch, I had to check the goods and guess what they tried to give me a Manyavar carry bag which was ripped and this is another failure for the company, you would expect this from a low standard less professional company. Im afraid we not accept this sort of behaviour from any company, we are paying good monies !!! try and fool someone who is less educated, but let me say I am a Kaizen/Quality Engineer and we can not be fooled that easily Mr.Ravi Mod, please sort this growing problem within your company.

Dr P Lall (Kolkata)
[protected]

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Manyavar.com / Vedant Fashions customer support has been notified about the posted complaint.

Jan 27, 2017

Updated by wagon0011 WHY DO " MANYAVAR " STORES HAVE TO ARGUE WITH YOU AND THEN THEY TRY TO CALL YOU LIARS AND DO NOT GIVE THE SERVICE AFTER TAKING YOUR MONIES, IS THIS WHAT INDIA IS ABOUT AND ITS RETAIL FASHION SECTOR ???????? Id be surprised is Ravi Modi would be aware his stores are run this way !

Anyway we continued to addressed this complaint after several phones, visit to the store, wasted over 3 hours at the store explain the same issue to several people, the list goes on !!!

We addressed this complaint to the Manyavar store in Quest Mall, Kolkata,

Quest Mall
Quest Mall, Quest Mall, Second Floor, Unit No. 228, 33, Syed Amir Ali Avenue
West Bengal, KOLKATA, 700017
[protected]

and they in turned addressed the complaint with Delhi store the instigator to the problem,

We asked the Quest Mall Manager (Manyavar ) to investigate and with everyones findings resulted in the same as what we were saying, but this Ashwin Naveen does not understand the basics of fashion nor of quality, he is a total idiot ! india's worst. he is very rude man and needs displacing out of his services., he has taken our monies on False Pretenses, he did not believe the store manager at the Quest Mall, Kolkata, this guy Ashwin Naveen is a thief and tries to over charge you initially and then doesn't know anything about fashion, as he will in turn spoil the reputation of Manyavar, he does not understand customer service, nor does he understand english properly, someone at Manyvar needs to educate him throughly or replace him, do not have idiots like him working at these outlets. .

still no resolving in this matter, but we would now like all our monies back for all the goods purchase as we feel this company is out to cheat us and its customers and we would not like to do business with them !

Jan 29, 2017

Updated by wagon0011 Third day of communication via their customer services and still the company is arguing that the piece given to us is what they made from their factory, the quality standards are non existence at this company, lies lies and more, they forget we have all the proof we need to challenge Ravi Modi with my questions or they can bring all the directors & CEO or their best quality people in the firm and they will not have a leg to stand on after I prove them all incorrect, whatever they say I will prove them wrong ! hopeless as they are running a company well below standards for even a bazar market . Shame on them ! we have also recorded all the conversation from start to finish to expose such companies !