Marrow — Marrow suspended my device

Address: 393, 2nd Cross, Street, JP Nagar 4th Phase, Dollars Colony, Bengaluru, Karnataka 560078
Website: Marrow.com

I am a plan c marrow user for years now I account got suspended on 16th nov after I was trying to login repeatedly as I was getting OTP on my registered email account (maybe due to rediff server down time)
It's been 4 days I have not received email from marrow about what to do next in this regard when I am reaching out to marrow support team they are sending emails with different ticket I'd saying they are looking into it and will reply in 24 hrs it's taking a lot longer than what I expected
Kindly respond to my query a little quick so that I can continue with my preparation
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    393, 2nd Cross, Street, JP Nagar 4th Phase, Dollars Colony, Bengaluru, Karnataka 560078
    India
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