Marrow — To get my device unblocked

I bought marrow few months back.
It was perfectly working fine.
Then due to exams I didn't use it for few days after which they asked for verification.
I am basically using it on 2 devices my phone and tab.
Actually I took help of someone to buy their plan.
So while submitting I wasn't sure whose Id should I submit so I submitted their id in tab.

But then I remember that I used mine only
So in the phone I submitted my id for verification which got approved and it's working fine in it
But in tab it's showing that your device is blocked.
I mailed them saying that I am sorry for the confusion and please unblock my device and I can't buy a new device.
But they are not understanding my problem and told me that I should convince my friend to buy marrow.

But how can I force someone to buy marrow if they don't want to...

I requested them a lot
But they are not replying now

What to do?
Please help
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