Maruti Air Couriers & Cargo — Rude behaviour of the delivery boy Mr. Raj Dubey

Address: K 20 Bima Nagar, Sir M. V. Road, Andheri East, Mumbai 400069

Mr. Raj Dubey spoke very rudely and disrespectfully on following up for the delivery of our consignment.
Shipment no.: [protected]
The consignment was to be delivered on January 23, 2024. We were not at home on that day. On following up with the delivery boy he would say he will deliver it, but it did not get delivered till January 27, 2024. On telling him that we will file a complaint against him, he said please go ahead and file it. We compalined to his senior Mr. Ketan Bukadiya on January 27, 2024 and the shipment was delivered around 2.15 p.m.
I asked for the name of the delivery boy when he came for delivery he said "Shubham", on asking him for his identity he said he had forgotten his purse and identity card. I asked him where is Raj Dubey? he said he himself is Raj Dubey. He lied and misled. I told him to apologise for his behaviour, he said he will not because it is not his mistake. I told him that this matter will be escalated further, he said he doesnt care and that we are free to do whatever we like.

A delivery boy cannot talk to his customers in this tone, I need an apology from Mr. Raj Dubey, if he does not, I will be forced to put this incident on social media alongwith his picture which I have taken while he was at the door.