Maruti Suzuki India Complaints & Reviews

My Wagon R duo Lxi has done 17k km and it is 9 months old. There was no problem since I bought the vehicle, suddenly on 17th it did not start, when i took it to the ABT work shop they said that due to fuel being old the pump got damaged, I was surprised, does petrol have expiry date. They advised me that if the fuel is old you need to empty the tank each time clean the tank and fill it again, what a ridiculus suggestion, I pointed them to the warranty book and the service book, and told that the fuel pump should be replaced by Maruti.

They are yet to decide who should pay and I am without my car.

Maruti is supposed to have the hightest customer satisfation
%age I am optimistice but however was surprised by the logic

There is a problem of caliper pins in my ALTO Lxi, and since bought i have to visit maruti dealers after every 2 months to get it fixed. Repeatedly I have been trying to get this part changed from maruti as it is under warranty but nobody is ready to change that part. This is resulting into wear and tear of other parts also. If maruti doesnt change the parts under waranty then it should change the policy stating that no part will be changed under warranty. If any body can tell me the procedure that in this case whom tio contact and how, it will be a great help !

My self kapil Bindal, Reginol Service Manger in Maruti Suzuki Inida ltd, I am corporate customer of Air tel from last 4 Years, On dated 15.09.08, At 8:00 PM i found my mobile signal went off, I though there is some problem in Mobile, due to this i cudn't use my cell on dtaed 16.09.08, But on dated 17.09.08 when i used another SIM in mobile, Mobile signal was coming ...When i inserted again AIR tel sim ([protected]) again Singnal was not coming ... My Air Tel no. is [protected] (Sim No[protected], My work is suffering alot due to this problem as SIM registeration failed is coming, Immediate action is required from yours side... U can contact me [protected].

I exchanged a 15 year old Maruti 800 for a 2005 model in January 2008. The dealer, Mr. Vikram Bandary promised to transfer the full tank of petrol to the new car. Not only did he deliver the car with an empty tank, I found he had removed the new seat covers saying he'd clean them and give them to me in a day. I have phoned him and visited him many times since then, but have just wasted my time.

My Car - Alto LXi - AP09BJ2154
On a rating scale of 0-5 (5 being the best) i would rate the service standard of Mithra Agencies (Hyderabad - RTC Crossroads)
first free service - 4.5 (Quite good)
second free service - 3 (Neutral)
third and final free service - 1 (Extremely poor)
thereby indicating that the standard of services deteriorates with each passing day

Complaint:
I got my 3rd and final service done on 13th Sept 08, sat (Supervisor - B Raju) and have the following grievances
1. There was an USB cable attachment to my car music system which has been detached and stolen
2. I requested the supervisor B Raju to mend a small dent on the plastic car bumper, which he did not undertake siting time constraint
3. B. Raju advised the car clutch to be changed (which would have an appx expenditure burden of Rs 4K)... this has come as a surprise as the car has been in use for only about 8+ months and run about 3500 Kms... On second opinion from outside, I have been told that there has been a normal erosion in the clutch plate and the same need not be replaced for atleast the next 6 months.
4. I have been charged Rs 760/- on various accounts despite this being a free service.
5. Have not been too satisfied with the quality of services as I could not make out any difference whatsoever before and after the service, nor have any report card been provided to me

The intent of this complaint is to create public awareness of the kind of after sales services Maruti actually provides to its customers...

My vehicle number for which I have forwarded complaint is HR 26 AD 5268.Rest od complaint has already been forwarded

very bad and hard suspension cannot even travel.
The car is pulling to the left.
This complaint was there from the first day.
Please take ness action,

I had booked the Maruti Suzuki Swift VDi car on 1st July 2008 at sai service Station Andheri(E), when I was told that it will be delivered in 3 to 4 weeks time. However I got the delivery after almost 8 weeks though full payment was done and my 1st EMI was almost due. The accessories at the Sai Service are excessively costly and substandard which are been sold under the disguise of genuine Maruti accessories.It was claimed by the salesman that the accessories available in open market are not genuine and they'll not be responsible if I get it from elsewhere. In fact they costs almost 35% to 40% less in the open market. There has been enormous delay in getting the car registered and additional cash was also demanded for clearing it at RTO.

I got Maruti 800 on Sept. 11, 2007. Registration number of the car is UP32-CE 0689. At the time of selling the car KTL Showroom, located at HAL faizabad Road Lucknow promised me to provide 2 free service of tefflon coating under scheme, one at a time of getting the car from showroom and one at the time of third service. The first promise was fulfilled, but when I drew attention to the poor quality of Teflon Coating they told us that due to rush and festival season of Dusshehra and Diwali they will definetly improve the quality of Teflon during third free service. Meanwhile my car met with a minor accident, and I got repaired it from KTL workshop under insurance scheme located at Ismailganj, Lucknow. I got the delivery of the repaired car and drew my attention to the teflon coating after the repair work been carried time. Again I got an assurance from Mr. Bhardwaj the station incharge of workshop that the teflon coating will be done during the third free service.
On 24th August I received a reminder from the Chinhut Service Centre of KTL for the third service. When I reminded about the teflon coating. I was asked to contact at showroom and meet Mr. Janardan for getting the order for free teflon coating during third free service.
When I contacted Mr. Janardan he forwarded the matter to Mr. Sanjay Singh, who gave a negative reply that second free teflon coating will not be provided in any case as there is no written agreement between them and Us. Only those thing will be done which is written on paper. When I reminded about the promise. He said that it was all selling funda of the past and they have nothing to do with that sort at present time.
It was a shock to me, that the company representative was talking like that. I preferred, not to talk or argue with them and preferred to withdraw myself from further representation at the centre.
So is this the attitude they have shown towards the customer. Really a very horrible experience with these dealer who adopt all false selling tactics to grab the customer and sale

Regards

Jalaj Singh
[protected]

I am an NRI and 3 months back I booked for Maruti Swift Dzire Vdi silky silver on my fathers name, going by the dealer’s (AVG motors –Thiruvalla) commitment of maximum three months after paying an advance of INR 50, 000. Now when approached they expect this to take 3 more months. Is this normal with Maruti (COUNT ON US), or is the dealer’s role questionable. The company’s website says “one million promises”, the company should be serious about its commitment with customers and fulfill its promises. Why is Maruti not making this clear as to when they can deliver, or if they can’t do it why do they take bookings along with advance?

There is nobody from the company whom you can contact.

I am an owner of Maruti SX4 which has a problem of it's gear box getting jammed again and again . On my first complaint the clutch was replaced but the problem still persists and i am in no mood to carry on with this car which is a year old with run of 7500 Kms and i wish to have email id of Mr. Pankaj Narula, Chief GM ( Service ) so that i can update my issue.

Hi,

I bought Maruti Swift 2008 model from Sai Service, Edapally. It was very much friendly atmosphere till the delivery of the vehicle. When they gave me RC book, it had a mistake (model is written as 2007). I asked for clarification. Then i was told to wait till May. Then on May I was told to handover the orginal RC book to the guy who was there during the delivery of the car. I handed over it to him and i was told that it will be done soon. Everytime when I calls them I get a reply saying it is with RTO and there is big delay from their part. Now after in AUg end, they are saying, they cant do it hence customer has to go and do all things. I have maruti alto from another dealer ( Popular ) but I never experienced any issue from them. Now i regret for taking car from Sai due to these kind of bad service.
Thanks
Sanju

I have purchased my car in october 2006.
Before some months steering of my car was jammed and i had been put under survices in J K motors, but i am said that its remain hard. i request you sir please check it out n visit my car once, if you dont find steering hard like truck i will take responsibility of complain .

Hi

the story goes like this

spell mistake will be there ignore it please


in march we took info about the model swift desire lxi from rana motors tees hazari.
sanjay sriwastva was the person . he started calling us every 3rd day and tried his best to get our booking.at last we visited the showroomand booked the car on 13th april 08. swift desire lxi. they got a paper signed by us that the showroom will take a max of 3 to 4 months to deliver the car. they dint handed over the paper to us we had the booking slip( u have it scanned).

on 22nd june(sunday) rekha from rana moters called us and said that your car is comming in 2 days and plz get the draft prepared and we will handover the car to you on 24th or 25th june. we againg called up on 26 june to inquire, she said ki it was a mistake and wit will be delivered by next week.

since then we have been told that car will be delivered next week we called up. we were made sure if there is no info you will be called back and informed.but no call came from show room since 22 june .

after 1 month rekha called us and said that she is not dealing with our matter and it has been given to manish( team leader). he never called us to inform the status. we used to call every 2nd day but no satisfactory resp was given to us.

we were later told that compony has stopped produstion of lxi model as demand is low. we asked them to confirm our car as its 3 months on 13 july.

No one from the showrrom called us in the process and never informed us about the status . we were the only people to call showroom every 2nd day and ask the status .

on 27th july we had a word with gm of rana moters(Mr Mishra) and he assured us that car will be delivered to us in 1st week of august. but no car and call was given to us .

9th aug we called manish to give us in writing that there is no produstion in the co for lxi model. he trickfully changed his statement and said that production is slow. he denied us that he will not give us anything in writing.

on 13th aug it will be 4 months which was agreed by showroom and signed on paper ( the paper is with them in the booking file)




Thanks and Regards

Deepanshu Anand
Resource Specialist
U.K. Resourcing
M: +91 [protected]
internal num 830 6272

Sir
Despite of regular in touch from the M/s Vipul motor the Complain lodged in August 2007 regarding the seat problem cited at subject has not been attended/ repaired. This complain was processed by Mr Deenanath one of the Employee at M/s Vipul Mortor. I have been replied most of the time that your complain is transfered to service division they will look in to the matter. After a long time of one year I could not get the favourable and reasonable reply. So seat of my Car could not get repaired. I have purchased the car on 21 th of December 2006 with proper insurance and Extended body warranty. I have always visit only Authorised Service station for service and repaire works. As this complain is lodged only in August of 2007 so it should be treted as problem before this time. Detail of this Problem may be well said by Mr Deenanath.
My request is please look in the matter and short the problem Since you produce more than 4000perb year of even newly launched Car but here you have taken 1 year for repair a seat of a car.

Cheif General Manager (Services/Grievances)
Maruti Suzuki
11th floor, 25 Jeevan Prakash
K.G.Marg,
New Delhi-1
Sub: Complaint regarding service and attitude of your dealership M/s Akanksha Automobiles, Rudrapur, Distt U.S. Nagar, Uttarakhand

Sir,
I Dr Mrigesh Chaudhary resident of II/413 Govind Ballabh Pant University of Agriculture and Technology had purchased a Maruti Swift...

R/sir,
I 've booked a car model name MARUTI SWIFT DEZIRE on 08/04/2008 in swani motors and i've paid a cheque of Rs.64680/= to SWANI MOTORS having cheque no.700154 o[censored]nion bank of india from a/c no.[protected] on the name of M/s VEE KAY ENGINEERS.The tottal amount includes Rs11780=00 of 1st EMI and Rs.500=00 of temporary no. and Rs.2400=00 of processing fees and Rs.50000=00 of booking amount of the car having reciepts no.92, 93, 91&19 of M/s SWANI MOTORS PVT. LTD. LUDHIANA.They booked my car on the promise of delievery within 5-6 weeks as per written in their reciept.But they are unable to deliever the car till now after 15 weeks.I've sold my old car i.e. fiat uno on the behalf of their promiseto deliever car within 5-6 weeks.But right now i dont have any conveyance to travel which is affecting my business adversely.i am suffering both physical and mentally harrassment along with losses in my business due to non availability of conveyance.
I've made several mistakes on helpline no.of M/s MARUTI SUZUKI INDIA LTD. to their executives Mr.VINOD KUMAR on 18/06/2008 having complaint bno.693071 and another complaint to Miss NEHA on20/06/2008 having complaint no.696751 and another complaint to Mr. JATINDER having complaint no.701611 on 23/06/2008 in which all these executives promised to deliever car within 1 to days in which they failedb to fullfill their commitments.we also have sent several e mails to M/s MARUTI SUZUKI INDIA LTD.But their was no response from their side.
After that we contacted the area sales manager of M/S MARUTI SUZUKI INDIA LTD. for the delievery of car but the result was same.he promised us several times that he will deliver car within 1-2 days but there was no response from his side.
Besides this physical and mental threat we also suffered the increase in ex showroom price of the car of Rs.18000/= i.e the basic rate difference between the price of car at the time of booking and till now.
During this hactic period ICICI BANK who was sanctioning loan against my car has refused to sanction my loan as they said their is a long time gap between the booking and delievery of the car so as their is a difference in the rate of interest between this period.As i've earlier said that i've paid Rs.2400/= as processing fees of my loan case and Rs.11780/= as 1st EMI of car loan case in which the ICICI bank is refusing to pay back my processing fees of Rs.2400/= as they said that it is M/s SWANI MOTORS PVT. LTD. fault that they dont have delievered your car within time.
So sir i kindly and hopefully request you to pay attention on this matter and help me to come out of this trauma and help me so i can get fixed to my earlier routine and run my business smoothly

I purchased a Maruti Baleno car in October 2005. Since then the clutch has been a problem area with the following issues at different points of time (some concurrently): (a) Judder at the time of engaging the cluch in the first gear; (b) poor clutch gripping, pick-up. Despite several attempts by two Maruti Authorised Dealers and clutch assembly changes several times, the problem remains unresolved.

Terrible experience.

I have a Wagon-R Car whose keys & copy of bills have been lost, kindly let me the original key no. for new preparation from maruti company and duplicate bill for my record. the Chasis no.MA3EED81S00409345 AND ENGINE NO.F10DN4233086, AGENCY : COMPETENT AUTOMOBILES LTD. (MANDI, HP). I REQUESTED MUCH, BUT NOT GIVEN ANY RESPONSE ALSO ON PHONE I.E. [protected].KINDLY HELP ME FOR KEY NO. & COPY OF BILL....

Sir,

I am having a 2006 dec Swift petrol car.From 9 months before started a steering rattling sound and the whole unit was changed and the complaint still in effect and now started a rattling sound from the rear part and engine sound is increasing day by day.I had given my car for servicing in Indus Motors Tvm, Kerala and I had noticed them these complaints, but nothing has been solved.Kindly do the needful


Thanks&Regards,

Ullas