Matrix Cellular — Cheated by Matrix cellular

Ishveen Oberoi

from Gurgaon, Haryana

Dec 10, 2014

Address: Meerut, Uttar Pradesh

I bought a matrix sim for the UK from Delhi international airport. I was told that my sim would be updated with £17 and that I could get an internet plan from the local network provider in the UK and I only bought the sim on that condition. When I called them to confirm, once I was in the UK already, they told me I'd have to pay for the internet per MB. I ended up spending more than 2500rs for the internet and had to face a lot of hassle too. I'm very very disappointed and wouldn't recommend it to anyone ever. The staff are absolute cheaters and would lie to any extent to sellf thier sims.

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Comments

Matrix Cellular Customer Care

from Mumbai, Maharashtra

Dec 12, 2014

Verified Support

Dear Mr. Oberoi,

It is not our intention to cheat anyone. Every issue that is reported to us is investigated and if any fault in our service is found we correct it and are glad to have the opportunity to do so. If you have had any issues with our services I would very much like to look into them. You can reach me directly at khushboo.[protected]@matrix.in.

Regards,
Khushboo Sharma
Sr.Manager - Sales Support

Matrix Cellular Customer Care

from Mumbai, Maharashtra

Jan 20, 2015

Verified Support

Dear Ishveen Oberoi,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on khushboo.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Khushboo Sharma
Sr.Manager - Sales Support