Matrix Cellular — False bill matrix cellular

Shubham2198

from Jaipur, Rajasthan

Jun 6, 2016

Address: New Delhi, Delhi, 110009

Website: Matrix cellular

Biggest mistake of my life choosing matrix.
False random messeges charges applied on the bill.
Charged for local country calling informing its free.
Charged for calling on landline number informing it is free.
The fakest and the worst company ever, misguiding the customers providing false package information and no one tries to resolve it.being charged 9100₹ in place of 5000₹.worst customer support i ever dealt with, no call backs, putting calls on hold for 10mins and not reverting.

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Jun 6, 2016

Verified Support

Hi Shubham,

Allow us to look into the same, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at [protected]@matrix.in and I will ensure you get a response ASAP.

Regards,
Shashank

Shubham2198

from Jaipur, Rajasthan

Jun 6, 2016

[protected] This the number provided me for the trip.
Got 300 min local and international calling free and 1 GB data of which i didn't consume much, and i have been charged for the local calling i.e calling from turkey to turkey or greece to greece i have also been charged for calling on indian landline and also for some random messages which i never sent from my phone and have no idea of whome those numbers belonged to, the sim card provider was nitin who gave me all the wrong information about this plan.now i have been charged 9100₹ in place of 4999₹ plus taxes.