[Resolved] Matrix Cellular — False commitment by business development executive

avik1480

Jan 20, 2016

Address: New Delhi, Delhi, 110030

Website: www.matrix.in

I have taken a Matrix sim card for travelling to Thailand on July 2015. One Business development Executive from Kolkata Ms Amrita Bhattacharya had issued me that sim card and she had told me that i donot need to pay anything for 1 year as i am making 1 year contract with the Matrix Cellular.But she had not mentioned me over mail that i have to within the credit limit.Now Matrix cellular had issued a bill of Rs 75000 and that amount i cant pay. I am currently living in Thailand and studying MBA there. If i donot pay the amount to them they may make a legal case against me.

So I need ur help.

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Aug 7, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Comments

Matrix Cellular Customer Care

from Mumbai, Maharashtra

Jan 21, 2016

Verified Support

Hi Avik,

Allow us to look into this, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at [protected]@matrix.in and I will ensure you get a response ASAP.

Regards,
Shashank