[Resolved] Matrix Cellular — faulty bill and cheating

Sandeepguptaa

from Gurgaon, Haryana

Jul 6, 2014

Address: New Delhi, Delhi

i took sim card no[protected] from there company from 1/6/2014-6/6/2014 When i took the sim card i specifically told them that i do not want sim card for data i only need it for calling purpose which they are also accepting. Now after one month i recived a mail from them on 4/7/2014 and sms from there company that i have to pay them a bill for rs 18970 and last data of payemnt is 30.6.2014. Firstly to my surprise this bill was not at all possible so i checked the bill detail sent by them which informs me that all the bill is for huge data /internet which i used on my mobile as soon as i reached my destination dubai at 11:00 am that is the exact time when i was supposed to reach dubai and switch on my mobile phone. they accept that they knew prior to giving me the connection that data transfer will be active on my mobile but there custoemer person says they might have forgot to tell me this in first place. pls find bill attached and look into the matter how this compnay is cheating us customers through there mal practices i have written to there higher authorities as well but they are not providing proper response or reply they just say i have to pay this money even though they are fully aware that in all this there is no fault of mine. Now they are even harassing me mentally for the payemnt of this bill and threatning me to use legal action against me even though i have told them if they make proper bill and i am ready to pay the charges for services i have used but not for services which i havent. pls HELP as they think they are above the law and they can cheat customers with there fraudulant behaviour and practices.

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Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2014

Matrix Cellular Customer Care's response Dear Mr. Gupta, As checked, our Nodal Desk has reviewed your case and addressed your concern. They found the billing to be genuine according to the explanation given to you. We regret as we would not be able to extend any waiver in your case. Thanks. Team Matrix

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Comments

Sandeepguptaa

from Gurgaon, Haryana

Jul 7, 2014

stop posting auto generated posts for this

and what do you mean by extend any waiver what waiver have you given me in first palce.

your customer care person also says that this is common problem with your company when your companyy knows that gprs is pre-activated why was i now informed about it in first place.

in your mail and bill detail the moment i reached dubai 198mb/198000kb of data was consumed without any knowledge to me which you also very well know is not possible.

stop posting comments here if you dont mean it if you have any solution or person who can look into this matter it is ok otherwise let this post be open for others who can be saved from your cheat and fraudulant company.

Sandeepguptaa

from Gurgaon, Haryana

Jul 8, 2014

BE BEWARE EVERYONE THIS IS A CHEAT COMPANY IN BETWEEN DISCUSSION THEY HAVE ALREADY CHARGED MY CREDIT CARD THERE ARE MORE THAN 1000 CASES PENDING AGAINST THIS FRAUD COMPANY PLS DO NOT BUY MATRIX CONNECTION.