[Resolved] Matrix Cellular — Fraud, big no for Iphone users

[Resolved] Matrix Cellular — Fraud, big no for Iphone users

S SumeetNarang from Gurgaon, Haryana Jul 24, 2015

went to UK for a couple of weeks last month and used the Matrix sim there. When I checked my bill, I had been charged for some unwanted messages which were sent from my mobile without me knowing about it. When I asked matrix about this they said that there is an issue with Iphone and it sends unwanted messages for missed call alerts. There were around 30 such messages which were sent and were charged 13/- each. Matrix are quite arrogant in returning back such money to the users. Had I wanted I would have blocked my credit card and stop their payment, but we being responsible customers don't normally go that way but companies like matrix deserve that. Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Matrix Cellular customer support has been notified about the posted complaint. Verified Support Jul 24, 2015 Matrix Cellular Customer Care's response Dear Mr.Narang, Allow us to look into the issue, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP. Regards, Tushar Agarwal Head - Customer Care
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Comments

SumeetNarang

from Gurgaon, Haryana

Jul 25, 2015

Hello Tushar,

I have sent you the details in a separate email.

Thanks,
Sumeet

SumeetNarang

from Gurgaon, Haryana

Jul 27, 2015

Dear Mr. Tushar,

Unfortunately even after your intervention into this issue, Matrix is still adamant in saying that its an Iphone issue and not an issue with Matrix. So the comments I have made above are completely correct that Matrix is arrogant and no Iphone user should go for Matrix as it is going to cost them extra money. So its a big no no for Iphone users.