[Resolved] Matrix Cellular — Fraud Overcharge

Matrix_Fraud

from Gurgaon, Haryana

Sep 7, 2015

Address: Bangalore, Karnataka

Had taken a Australia SIM from Matrix, it was for 500MB. I recd emails from Matrix during my trip that the data usage was ~130 Mb. However, when i got a bill, they mentioned that my usage was ~1.8GB !!! and a abill for approx 49000/. My mobile data tracker shows the data usage of 153 Mb. I am ready to accept 10-15% variation on it. But MATRIX is FRAUD. I am lucky that i have been able to block the payment from my corporate card. Looks like we will have to settle the bill in court, unless Matrix comes to senses. Anyway, MATRIX has lost its customer for life and i am going to get my company blacklist Matrix

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Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2015

Matrix Cellular Customer Care's response Dear Valued Customer,

Allow us to look into this, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at tushar.[protected]@matrix.in and I will ensure you get a response ASAP.

Regards,
Tushar Agarwal
Head – Customer Care