[Resolved] Matrix Cellular — High bills for non-usage

Prav Sharma

Apr 27, 2017

Address: New Delhi, Delhi, 110001

I got a Matrix SIM +[protected] and signed for a Rs.9230 Plan. However, in 2 days all 5GB data was gone and no one advised me that there would be additional data usage. I hardly used 1-2GB Data as am connected to Office and Hotel WIFI all the while. They are now harassing me to pay Rs. 21000+ from my credit card and I cannot do any as I am still in Cape Town

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Jun 1, 2017

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Matrix Cellular Customer Care's response Hi Prav,

We are deeply apologetic to hear about your experience. Please share your CAF number so that we can help you assist better.

Regards,
Team Matrix

Apr 30, 2017

Updated by Prav Sharma Mobile No [protected] Sheet No T[protected]

Verified Support

May 01, 2017

Matrix Cellular Customer Care's response Hi Prav, our Nodal Officer is looking into the issue raised by you. He shall be contacting you shortly regarding the same.

Regards,
Ashish

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Comments

Vini Batra

Jul 19, 2017

It is giving no service in every 5mins. I m in USA and network just doesn't work.

Matrix Cellular Customer Care's response, Jul 20, 2017

Verified Support

Dear Vini,

We apologize for the inconvenience caused to you. Please share the details of the Matrix connection taken so that we can further investigate the issue for you.

Regards,
Team Matrix