[Resolved] Matrix Cellular — Incorrect amount billed

Akaaljyot

from Gurgaon, Haryana

May 3, 2015

Address: Gurgaon, Haryana

I had taken two travel Sims for Russia - one for voice and one for data, however they have charged voice on my data and doubled the bill. I have asked them to clarify the bill before charging on my account but they went ahead and charged my credit card inspite of my request to hold on. The bill should only be for data as the calling was made through the voice sim, but they are not correcting neither are they willing to acknowledge or respond. Due to this, I am forcefully charged double for the SIM.

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Aug 9, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

May 03, 2015

Updated by Akaaljyot USA invoice : USA4223195 for the month of Apr-2015 and the billed amount is INR 7178.89

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

May 4, 2015

Verified Support

Dear Valued Customer,

We would like to apprise you that, we are investigating the issue with our concerned team and will get in touch with you via email.

Regards,
Team Matrix