[Resolved]  Matrix Cellular — matrix bill issue & forex card payment return

Address: New Delhi, Delhi, 110007

Website: Matrix Cellular

I am having problem with my matrix bill. The plan i booked for inr 3000 and bill i received 17000+, as per your executive the number was used for international calling, i checked the number was same as matrix booked from india by one of my colleague and as per plan germany local is 500 min free. Why i charged with the high rate? If i am exceeding my limit why it was not informed to me from your side?

If i am exceeding my plan limit then why it was not informed to me, where i can see increase in bill 567% as per the normal plan

I had a very unpleasant experience with a your executive. From last one month i chasing your executive for clarification, but no response the from his side. The service you guys are providing pre-sale after sale its totally different, before sale he use to answer my all question and after sale he even not bother to reply to my message. I am attaching the message screen shots for your reference.

Also, i told him to send your executive for my forex card and remaining money transfer to my bank account but no response l also as per rbi the amount was deducted from my credit card without my knowledge and signoff. This is not an authenticated transaction as per rbi mandate effective 1 may ‘2012. Please look into it otherwise i will take action accordingly.

As per matrix they are happy to help but i am their unhappy subscriber. This is like mental harassment for me. I need the solution because this is really pathetic for me.

When a large organization is mismanaged. I'd suggest you first find the problem. I guess you stopped the plan and continued using the internet as usual causing the inflated bill.

I am no more satisfied with the way of services of matrix. I want this bill to be adjusted.