[Resolved] Matrix Cellular — Mobile sim card - being charged even after it was returned t[protected] - matrix account

Bjain

from Gurgaon, Haryana

Mar 3, 2016

Address: New Delhi, Delhi, 110091

Website: www.matrix.in

T[protected]- Matrix Account

For this account, Ruby.[protected]@matrix.in had confirmed on 30th nov., that I will not be charged since the sim card had been returned.

Now after 2 months, suddenly, I am being charged an amount of over 3000 Rs. for the period December and also upto end of January. This is not acceptable and it is requested that the amount is immediately credited back to my account.

thanks
Bhupendra Jain

[protected]@gmail.com

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Aug 7, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Comments

Matrix Cellular Customer Care

from New Delhi, Delhi

Mar 4, 2016

Verified Support

Hi Bhupendra,

We are checking the issue with our concern team and shall provide you a closure on this by today end of day.

Regards,
Ashish

Matrix Cellular Customer Care

from New Delhi, Delhi

Mar 4, 2016

Verified Support

Hi Bhupendra,

This is in reference to your telephonic conversation held with Ms. Swaliha Siddiqui today. Please be assured, we are checking the issue with our concerned team, hence you are requested to provide us 2 working days, so that she can provide you an update regarding the same.

Regards,
Ashish