[Resolved]  Matrix Cellular — non functioning of the sim cards

I purchased 2 sim cards on the 7th nov 2016 from matrix cellular, andheri branch, mumbai for a total sum of rs. 4, 598/-, valid from 12th nov for a period of 3 months. Since as per the department of telecom regulations the sim cards are not functional in india, i could not check the functioning of the sim cards till after my arrival in seychelles on the 12th nov.
Upon following all the instructions step by step as per the booklet provided by matrix we were unable to activate either of the cards. I had no option but to call their helpline nos on the 13th nov. After several calls i was asked to call back the following day as they could not resolve the problem. Upon calling them on the 15th nov. I was instructed to follow certain other steps and settings, despite which the problem remained unresolved.
Although matrix cellular has admitted to their inability to activate the cards and have offered to refund the cost of the sim cards, they have refused to reimburse the cost of the phone calls running into a few thousand rupees.