[Resolved] Matrix Cellular — Over Billing and Bill payment without concent

iqbalnabi

from Gurgaon, Haryana

Jul 4, 2015

Address: New Delhi, Delhi

Matrix had provided us 2 no Sim for US and 2 no Sim for Canada The Canada Sim were $1 per day and 1 Us Sim was for Rs 4999/- for the plan plus the usage over and above the plan also they had in writing promised a discount of Rs 350/- per bill in lieu to the bad services provided when i had purchased the Turkey card a year back. I also called them ( Mr Niraj, Manager Matrix ) in this regards and he had promised me that he will himself look into the matter and get it rectified. Needless to say that the bills have already been charged through my credit card without my permission. No action has been taken till date Iqbal Nabi [protected]@hotmail.com

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Aug 9, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Jul 6, 2015

Verified Support

Dear Valued Customer,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Tushar Agarwal
Sr. Manager – Customer Care