[Resolved]  Matrix Cellular — Overbilling, cheating, wrong

Address: Bangalore, Karnataka

Hi Guys,

Please don’t use matrix in your international travel. If you want just use this for 1 or 2 days then it is fine otherwise throw this SIM after use.

They have cheated me.For 1 month I got 10, 000 Rs bill which no body cant expect.

Data plan is activated automatically but they didn’t intimate me while giving this card .

For data only they have charged Rs 3000.

Also they charge higher conversion rate of dollar into rupees.

They have taken credit card’s photo copy and charging automatically from the card without listening/resolving issues.I am really disappointed.

My humble request to all please don’t use Matrix SIM.

Dear Matrix,

If you are reading this then let me tell you that I will pull you guys in legal things because you have taken amount from my card without listening to me.
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Aug 14, 2020
Complaint marked as Resolved 
Matrix Cellular customer support has been notified about the posted complaint.
 
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Dear Valued Customer,

We are sorry for the inconvenience caused. To investigate this matter further, request you to contact us at [protected]@matrix.in and let us know the details of the connection taken. We will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Team Matrix

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