Matrix Cellular — Unable to make he calls

kapilparasha

Jun 12, 2016

Address: 08817

Website: www.matrix.in

Hi,

I bought the SIM card(No-[protected]) from Indra Gandhi international airport Delhi on 23 May 2016,

Broker told me that it has 30 days India calling free but after 12 Days i am unable to call in India,

I have called several times to customer care and i got the answer that your issue will be resolved within 20 minutes but after two days the issue is same,

please look as i have to make calls to India urgently.

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Jun 13, 2016

Verified Support

Dear Valued Customer,

Please be assured, we are having this checked on priority. Hence, you are requested to provide us sometime, so that we can assist you in this regard.

Regards,
Ashish

Matrix Cellular Customer Care

from New Delhi, Delhi

Jun 13, 2016

Verified Support

Dear Valued Customer,

We checked the issue with our concerned team and found that the user has consumed all the balance available on his prepaid card. Hence, he is unable to use the connection. Please recharge the same via our online portal and the number will be working fine.

Regards,
Ashish