[Resolved] Matrix Cellular — USA Sim card - A very bad quality and service

Suresh Penugonda

from Bengaluru, Karnataka

Nov 9, 2016

Address: New Delhi, Delhi, 520062

Website: www.matrix.in

My recent experience with Matrix US SIM card was awful. I felt like I was cheated and the customer service was no help. The SMS services did not work in US for more than a week and also the call quality was pathetic. No one could hear me and I ended-up getting a different card in US for 1 month.
Even though I did not use the services for more than 2 days, they charged my credit card $130 (close to 10 thousand rupees). The contract was not explained when I signed but was sent in email with different T&C. Even my repeated requests to consider some credit was rejected and they seems to be least bothered about customer and quality of services.
A VERY BAD EXPERIENCE.

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Dec 10, 2016

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2016

Matrix Cellular Customer Care's response Hi Suresh,

We understand you would have had some negative experience with us and would like to look into the matter to review the case and take the necessary measures to improve our customer service. Please message us the details of the connection taken and we’ll provide the necessary assistance.

Regards,
Team Matrix