[Resolved] Matrix Cellular — Wrong bill amount charged for the period for which card has not been used

Bansi Dhar51

from Delhi, Delhi

Mar 16, 2016

Address: New Delhi, Delhi

I went to Dubai on 10/02/2016 through Aggarwal Sangathan and no.+[protected] was issued to me by Varun. On 09/02/2016, an amount of 300/- (100/- each three time) was charged on credit card. I came back on 15/02/2016 and returned the card. Now, it is found that company has charged Rs.847.28; 1325.70 and 1046.31 through my credit card on 14/03/2016 without any notice to me. The company has charged this amount when the card has not been used. This is unfair practice of the company and harassment and mental torture to a senior citizen.

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Aug 7, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Comments

Matrix Cellular Customer Care

from Mumbai, Maharashtra

Mar 16, 2016

Verified Support

Hi Bansi,

Allow us to look into this, if we are at any fault we would be glad to rectify the same. Please send the details of the Matrix Connection taken at [protected]@matrix.in and I will ensure you get a response ASAP as we are unable find any details from your number provided by you.

Regards,
Shashank