Matrix Cellular — wrong billing charges

jknairen

from Noida, Uttar Pradesh

May 28, 2019

Address: Matrix Cellular International Services Limited . 7 Khullar Farms, Mandi Road , Mehrauli, New Delhi - 110030 .

I was wrongly billed for fixed data packages worth rs 5781, which i have not asked for during my 10 days trip to europe recently
I took a rental plan for voice call for rs 500. I received the bill rmnx10720n943on 22 may. After that i had written more than 10 mails to get the data charges which was wrongly charged to me. Their bill clearly mention this as fixed charge and my data usage has been shown as zero for the complete duration.
Matrix have committed a fraud by putting data charges without my knowledge.
I requested them to remove the charges but they declined to do so. They were only willing to waive off one data package charges and not both data charges

Was this information helpful?

No (0)

Yes (0)

Matrix Cellular customer support has been notified about the posted complaint.

Related Matrix Cellular reviews

View all 387 Matrix Cellular Reviews

Comments

berighteous

from Delhi, Delhi

Oct 2, 2019

This appears to be a standard practice at Matrix. I never switched on mobile data during my Europe trip and there was absolutely no data consumption but Matrix has billed me for 2 data packs.
I have written several emails to Matrix but they are falsely alleging that data charges are valid and refusing to pay back my refundable security deposit of Rs 6000/-.
Completely unethical, unprofessional and fraudulent company which is only interested in fleecing customers for money.

RahulTangy

Jan 13, 2020

I had ordered Matrix Power Watch 2 online and it was for $0.01.
However on placing order number 108047, an amount of ₹24, 000/- got debited.
Not only fraudulent debit but also no product has been received.