[Resolved] Matrix Cellular — Wrong charges

anitsingh

from New Delhi, Delhi

Jul 26, 2015

Address: New Delhi, Delhi

Before going to us. I bought a plan of inr 1999 / - it was an unlimited plan.

The company later raised a bill of inr 6004 / -

The company wrongly claimed that i rejected the plan which is not true. At the same time no one gave them the right to charge me a different plan without my approval

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Aug 6, 2021

Complaint marked as Resolved

Matrix Cellular customer support has been notified about the posted complaint.

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Matrix Cellular Customer Care

from Mumbai, Maharashtra

Jul 27, 2015

Verified Support

Dear Valued Customer,

I would like to look into this personally. To investigate what went wrong here, request you to contact me directly on tushar.[protected]@matrix.in and let me know the details of the connection taken. I will ensure this is looked into on priority and that you have a resolution as soon as possible.

Regards,
Tushar Agarwal
Head – Customer Care