Comments
Their office called me yesterday on 29.7.16 and told me to reconsider your request, but today they charge my credit cards for all the balance payment.

Reply
Hi Sanjay,
We would like to investigate the issue and get back to you with an appropriate resolution. Please send the details of the Matrix Connection taken at ashish.[protected]@matrix.in and I will ensure you get a resolution at the earliest.
Regards,
Ashish
We would like to investigate the issue and get back to you with an appropriate resolution. Please send the details of the Matrix Connection taken at ashish.[protected]@matrix.in and I will ensure you get a resolution at the earliest.
Regards,
Ashish
Hi Sanjay,
We are having this checked on priority. You are requested to provide us 24-48 hrs so that we can provide you a closure on the raised issue.
Regards, Ashish
We are having this checked on priority. You are requested to provide us 24-48 hrs so that we can provide you a closure on the raised issue.
Regards, Ashish
Hi Sanjay,
First, we would like to apologize for the trouble you had to experience with us lately regarding your concern and truly regret for the matter being dragged on.
We would like to apprise you that, your case is still under investigation. Hence, you are requested to allow us some more time, so that, we can provide you an update regarding the same.
Please bear with us.
Regards,
Ashish
First, we would like to apologize for the trouble you had to experience with us lately regarding your concern and truly regret for the matter being dragged on.
We would like to apprise you that, your case is still under investigation. Hence, you are requested to allow us some more time, so that, we can provide you an update regarding the same.
Please bear with us.
Regards,
Ashish
Hi Sanjay,
We have investigated the issue with our concerned team and found that you had requested 4 connections to our executive and the same delivered to you from our end. The information consisting the same was shared to you in the confirmation mail. If you had any such issue then the same should have been raised with us before the trip start date.
Matrix is a re-seller of sim cards and even if you did not used the other two sim cards[protected] and[protected] still you are liable to pay the rental for the same because the services were fully activated from our end and the same to charged to us by our network operator. Hence, we regret to inform you that we would not be able to assist you in this regard.
For any further query please write at ashish.[protected]@matrix.in.
Regards,
Ashish
We have investigated the issue with our concerned team and found that you had requested 4 connections to our executive and the same delivered to you from our end. The information consisting the same was shared to you in the confirmation mail. If you had any such issue then the same should have been raised with us before the trip start date.
Matrix is a re-seller of sim cards and even if you did not used the other two sim cards[protected] and[protected] still you are liable to pay the rental for the same because the services were fully activated from our end and the same to charged to us by our network operator. Hence, we regret to inform you that we would not be able to assist you in this regard.
For any further query please write at ashish.[protected]@matrix.in.
Regards,
Ashish
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