MCent — Airtime not credited

Ihave transferred rs. 25 + 10 from my registered mcent account i.e.[protected] to [protected]. On 7/07/2015 and 8/07/2015, yet it has not been credited to that number and it has been debited from my account. You are requested to either recharge with rs. 35 to the above number or else refund it back to my account.