MCent — mcent browser - recharge issues

I think you guys get a lot of these complaints. I tried recharging my jio number last night with the mcent points i had of ₹ 51. The balance was obviously deducted from the mcent points, but i did not receive any recharge. I did receive a text from jio stating that the recharge was unsuccessful.

Am i going to get those ₹ 51 back? This has happened to me one or two times before, and i guess i was hoping that at least by now the issue would've been resolved. Please look into this.

Ps - i tried sending them the exact same message through their help and feedback link on the browser, but it kept showing up an error saying the system thinks its a spam! In spite of verifying capta and everything.