MCent — recharge done on my jio no. but not able to call or use net

Address: Mumbai City, Maharashtra

I have done recharge from mcent browser through my collected points. It states that recharge request received but i am not able to call or use net from my no. And even if am not able to do a single miss call plus my points are also deducted and it is not done just for once but for 3 times same thing happened. Plz tell me will i be able to get my points refund or my jio no. Will have that recharge done properly