MCent — recharge show done but recharge is not received

Address: Karnal, Haryana, 132001

Dear sir I have recharge on 7 Nov 2018 but recharge show done but recharge is not received recharge amount 114.500 point with 50% discount actually amount are 229000 please help us my mcent point ya recharge kro ya point wapis credit kro please meri help kro my account balance please refund kro ya recharge kr do nhi to aapki image krab hogi samje sir