Medlife — Product missing

My order is incomplete, one item is missing - benadon 40mg - 6 strips.

Order. Number :or2967qhb-006a

- order got delivered on 18th
- i opened the package on 20th night
- i see benadon 40mg is missing
- called up your customer care "megna yagnasree" spoke to me and she is bluntly saying as per policy we cannot do any thing now and she need to learn how to speak to customers.
- how can you say you cannot do anything when it is your mistake that you haven't delivered the item and not even informed?
- i requested to resned my product or refund
But i get response as we cannot do as i need to raise complaint within 24hrs. Cann you send me the missing item or refund the amount asap.