[Resolved] Medplus India — AFK Fingertip pulse oximeter

Kalpeshhchavan

Sep 1, 2021

Address: GSR Estates, C Block, D.No. 11-6-56, Survey no. 257 & 258/1, Balanagar Hyderabad Hyderabad District Andhra Pradesh India - 500037

Dear Sir,

Recently I purchased an AFK pulse oximeter(Model YK011) .from MedPlus, Baif Road, Wagholi Pune.
Before purchasing it I asked the seller about its quality. The seller assured me it is a good product. I purchased the product only because I trusted MedPlus. And thought MedpPlus will not sell me some cheap product.

Wanted to replace the oximeter with another brand because of calibration issues and cheap build quality but the seller refused any replacement. The same kind of complaint was raised by some doctor to the seller for him also the seller refused the replacement because of MedPlus policy. When I told me that MedPlus has 15 days return and replacement policy(it is mentioned on their portal). He told me not applicable to this product.

This is like cheating the consumer. Now I do not want any replacement. MedPlus, Please take your product back and return my money.

After seeing so many complaints on this portal will avoid MedPlus.

I regret my decision of purchasing this product from MedPlus instead of online portals like Amazon, Flipkart, TataCliQ, or local shops at least they provide return and replacement policies.

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Oct 22, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2021

MedPlus India Customer Care's response Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.

Verified Support

Sep 21, 2021

MedPlus India Customer Care's response Dear Customer,

Thank you for writing to us.

With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.

For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.

Please get back to us in case of any clarifications."

Thanks and Regards,

MedPlus Customer Care Team