[Resolved] Medplus India — ferradol malts

Milind73

Jan 17, 2020

Address: 503-505, Business Suites 9, S V Road, Santacruz (W), Mumbai 400054, Mumbai City, Maharashtra, 400054

I had purchased the product after verifying the green mark on the product as shown on the site (Assuming it to be a vegetarian product).
The said product was delivered about half-an-hour back. But the product has red mark. (Effectively this is a non-vegetarian product).
Please let me know the recourse for the same as this is non-consumable product for us.
I would also like to report the same to fda as the delivered product is not as shown on the site.

Was this information helpful?

No (1)

Yes (3)

Feb 23, 2020

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2020

MedPlus India Customer Care's response Dear Customer,

With reference to complaint, we regret the inconvenience caused to you.

We kindly request you to share us with your contact details so, that we can resolve the same on priority.

Please note that we have taken up your complaint and accorded it top priority expressly working towards resolving it at the earliest.

For further assistance, please callus on[protected] or reply us via email to [protected]@medplusindia.com.

Related MedPlus India reviews

View all 813 MedPlus India Reviews

Comments

Milind73

Jan 19, 2020

My contact details are as below:
milindpshah(at)gmail(dot)com
Nine Eight Nine Two Two Three Three Eight Five Five

Gonne's reply, Aug 1, 2022

What is the non veg part of the contents of Ferradol syrup that made the company mark it with a red dot? It's not clear from the resolution. Looks like MedPlus had an out of the forum Settlement of the issue with you

ss1170

Apr 17, 2021

As per Piramal Healthcare they have informed me that recently (how recently is not clear) they have marked this food supplement as having animal parts.
It is the Cholecalciferol that they are sourcing from animals.
I am as I read this writing to their [protected]@piramal.com to get the details.
Unfortunately I opened the bottle with a blind trust that it has been a veg product so far.
The moment I opened the bottle, the red-dot mark shown up and I was shocked.
I had trusted this brand for so long.
I have tried to find which are the sources of this animal product used for VitD3 that is added to this product. But it is definitely one product which has been VERY POPULAR for ages since 80s that I have consumed and it was - assumed till this Dot tagging start - that it was a vegetarian product.
Now things changed.