[Resolved] Medplus India — Improper service, not replacing defective product which comes under warranty

SantoshKP9

from Rayagada, Odisha

Jul 3, 2022

Address: Medplus 005, Rayagada, Odisha

Hi team,
Recently I purchased a Microtek Digital Thermometer from one of your stores. The product was found to be a defective. Although the product says 1 years warranty when trying to return/replace it at your store, the persons at the store is not replacing it and telling we can't do anything, once purchased its not our responsibility.
So my question is it the correct behavior? As a customer when purchasing any product with proper bill from your store, is it wrong to expect any service when clearly defective product is being sold at your end.
Requesting to please look into the concern and provide a quick resolution.

Date of Incident - 01/07/2022
Invoice - [protected]

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Aug 7, 2022

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com/[protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

Verified Support

Jan 29, 2025

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue