Medplus India — Non refund of RS.4643.50 dated 28th march

sukomal 1947

from Kolkata, West Bengal

Apr 10, 2023

Address: Sodepur

Sir.
As a regular customer i visited your sodepur, w. B 700110 retail outlet on 28th march 2023 and ordered my monthly requirements of medicinces aggregating rs 4, 643.50p. Accordingly before delivery i paid the above bill through my debit card of my account no [protected] with s. B. I kolkata highcourt spb branch code 14523. But unfortunately the paytm slip auto generated showed as ' transaction failed'. But after checking my balance in the account i found my account has already been debited. Accordingly although i am regularly contacting your branch people, who confirmed having received the money in compan'ys account i am not getting my money. As a result i am being 77 yrs of old, not able to purchase my life saving medicine. Today also i had interaction with mr sudip mallick reportedly at your accounts offiice at sovabazar, kolkata. Please therefore mimmdiately refund my money in view of the urgency and confirm me to my mobile no [protected] and oblige.

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MedPlus India customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2023

MedPlus India Customer Care's response With reference to your email, Unfortunately, we could not able to retrieve your information.

Kindly share your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.con (or) [protected]@medplusmart.com
so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

Apr 18, 2023

Updated by sukomal 1947 Please resolve my complaint as soon as possible.

Apr 18, 2023

Updated by sukomal 1947 pl note my customer ID as 36971879 and mobile no [protected]. To clarify further, on 28th March 23 I visited your Sodepur.W.B unit and ordered for medicine aggregating Rs 4643.50p . But after inserting my debit card to the swiping machine it showed "Transaction failed".Accordingly I checked my balance and found that amount got debited from my s.b account no [protected] favouring SUKOMAL DEB ROY with SBI Kolkata High court spb Branch code 14523. As I am a retired person of 77yrs old, kindly immediately refund the money to enable me to purchage medicine. With regards