[Resolved] Medplus India — Not refunding medicine/ money

Koustav Basu

Jul 4, 2021

Address: Belur, West Bengal (Store ID: INWBHWH00005)

Dear Sir,
On 03/07/2021, Saturday, I had bought 15 Amclawyn 625mg from a Medplus store(Store ID: INWBHWH00005; Khaitan No 54038, Dag No 22572, Mouza Bally, J.L. No 14, West Bengal) which the store clerk informed me was a medicine of similar composition to Clavam 625, which was what I had actually demanded. But, when consulted with the doctor after the purchase, he said they were not equivalent and Amclawyn and Clavam could not be used interchangeably.

But, when I asked to exchange it on 04/07/2021, Sunday, the salespersons refused, claiming that the machine would not accept its exchange or refund. But, this is not the fault of a customer such as I and I should not have to accept this.

Please look into this urgently and hence oblige.

Thanking You,

Yours Sincerely,
Koustav Basu
(Customer ID:[protected]

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Aug 27, 2021

Complaint marked as Resolved

MedPlus India customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

MedPlus India Customer Care's response With reference to your email, Unfortunately we could not be able to retrieve your information.

Kindly share us your details (registered mobile number/ medplus customer id) to [protected]@medplusindia.com pr [protected]@medplusmart.com so that will check and assist you accordingly.

We value your association and assure you of our commitment to serving you in the best possible way.

Warm Regards,

Customer Care Team.

Verified Support

Jul 17, 2021

MedPlus India Customer Care's response As per telephonic conversation we had a word with store supervisor, kindly visit to the same store and exchange the medicine.
We value your association and assure you of our commitment to serving you in the best possible way.
This is a system generated mail.
Warm Regards,
Customer Care Team.

Verified Support

Jan 30, 2025

MedPlus India Customer Care's response As per above complaint we have resolved the issue

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MedPlus India Customer Care

from Hyderabad, Andhra Pradesh

Jul 17, 2021

Verified Support

Thank you for writing to us.With reference to the email below, Unfortunately, we are unable to retrieve any information with the details provided by you. Hence, we request you to kindly write back to us with your valid contact details (i.e., Registered Phone Number/ MedPlus Customer Id) to Inquire and to assist further.For further details, you could also call us on[protected]. Looking forward to hearing from you in this regard and hoping that we are able to serve you.Please get back to us in case of any clarifications."Thanks and Regards, MedPlus Customer Care Team.