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[Resolved]  Medplus India — Order Id: OTNMM[protected] with complaint ref no - 366237

Address: HYDERABAD

This order has been placed on 28th October 2022 at 3.56 pm with payment made through Credit card. The proof of payment has been sent to MEDPLUS with complaint registered on 28th October 2022 at 6.45 pm. Also received acknowledgement for that with complaint ref no - 366237 on 29th October 2022 at 8.16 am mentioning that they will resolve within 48 hours.

It is really painful to see that there is no response for the query which has crossed more than 48 hours.

As on today with MEDPLUS customer line is also giving standard replay that it has been escalated and will get back to us. When?
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Nov 2, 2022
Complaint marked as Resolved 
Email received on 01/11/2022 at 21.01 pm evening mentioning the refund process has been initiated and it will be credited back to my account from 7 to 30 banking working days. My question is that Why they take such long time for refund?
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2025
MedPlus India Customer Care's response As per above complaint we have resolved the issue
 
2 Comments

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Comments

Thank you for writing to us.

As per this complaint already we have escalated this issue to our accounts team and spoke to the customer and informed him wait we will resolve it soon.

Please get back to us in case of any clarifications.

Thanks and Regards,

Medplus Customer Care Team,
(Call):[protected]
Reply
Thank you for writing to us.

As per this complaint already we have escalated this issue to our accounts team and spoke to the customer and informed him wait we will resolve it soon.

Please get back to us in case of any clarifications.

Thanks and Regards,

Medplus Customer Care Team,
(Call):[protected]
Reply

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