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MedPlus India

[Resolved]  Medplus India — Received used & damaged product & not processing return

Hi Team, ON 9th September 2022 I received seal broken, used & damaged AccuSure Nebulizer-JL so the same day I raised complaint to process return but it is not addressed yet. No update on complaint raised and no proper answer from customer care as well. All they are saying is we are looking into it.
Your policy says within 24 hrs return will be processed but its not happening.

I have attached screenshots of product on your portal for complaints.

Order id : OMHMM[protected]
Complsint ID : 302063, 302066, 305062
Mobile Number : [protected]
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Jan 29, 2025
Complaint marked as Resolved 
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2022
MedPlus India Customer Care's response Thank you for writing to us.

With reference to the mail above. We are sorry for the inconvenience caused to you. and for trying to call on customer register number but not responding.

Please be inform you that we have already escalated and working on Ticket #302063 and we requested to wait tomorrow end of the day our team will arrange the replace.

Thanks and Regards,

Medplus Customer Care Team.
Sep 12, 2022
Updated by SanjayHinge Your customer support team is not helping at all. Giving me same answer for the last 4 days. What do is " the concerned team" at MedPlus which is looking in my complaint but not giving solution
Verified Support
Jan 29, 2025
MedPlus India Customer Care's response Thank you for writing to us.

With reference to the mail above. We are sorry for the inconvenience caused to you. and for trying to call on customer register number but not responding.

Please be inform you that we have already escalated and working on Ticket #302063 and we requested to wait tomorrow end of the day our team will arrange the replace.

Thanks and Regards,

Medplus Customer Care Team
Verified Support
Jan 30, 2025
MedPlus India Customer Care's response As per above complaint we have resolved the issue
 
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This is not helping me because your customer support is just saying they have forwarded it to concerned team. It's the same answer I am getting for the last 3 days.
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