[Resolved]  Medplus India — Unable to use Payback point via online

Hi I am great customer of medplus holding 6000+ payback point every time I visit shop they are adding the point but not opening the mouth for redeeming that point recently I noticed this, in online they don't have option to redeem these points.

Online and offline both the mode you can't provide redemption then wat is the use of saving this payback point. How to use that.

No one redeeming in offline too for any of the bill.

This is purely scam or what??
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Yes (13)
Oct 16, 2022
Complaint marked as Resolved 
MedPlus India customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2022
MedPlus India Customer Care's response
Thank you for writing to us.

With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you.

we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id).so that we will check and to do the needful.

NOTE: You can use MedPlus Payback points for the purchase of products from Special Sale Catalog at www.medplusmart.com or MedPlus App. You can view your point balance and history in My account section, and more details go through the link : https://www.medplusmart.com/paybackspecialsale.

Thanks and Regards,

Medplus Customer Care Team.
Verified Support
Jan 29, 2025
MedPlus India Customer Care's response
Thank you for writing to us.

With regard to the E-Mail below. Unfortunately, we are unable to retrieve any information with the details provided by you.

we request you to kindly write back to us with your valid contact details (i.e., registered phone number/ MedPlus customer id).so that we will check and to do the needful.

NOTE: You can use MedPlus Payback points for the purchase of products from Special Sale Catalog at www.medplusmart.com or MedPlus App. You can view your point balance and history in My account section, and more details go through the link : https://www.medplusmart.com/paybackspecialsale.

Thanks and Regards,

Medplus Customer Care Team
Verified Support
Jan 30, 2025
MedPlus India Customer Care's response
As per above complaint we have resolved the issue
 
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