Micromax Informatics — defective handset

suman42

from Dabra, Madhya Pradesh

Jul 26, 2018

Address: Bhopal, Madhya Pradesh, 462042

I have purchased ONE Micromax Canvas lite 5 model on 20th may from amazon. After receiving handset I found that handset's full charge battery immediately drain after use of 15 minutes. Also its android software has some issues some pop will surface & handset hang frequently. When I contacted the customer care outlet of R & J associate having it's office at Platinum Plaza Matamandir road Bhopal. They said I have battery issue & they have replaced & gave me another battery.

After replacing battery also same problem persists & handset full charged battery drains in few minutes use.

Also phone's software has lot of issues. It hangs frequently & then will not start. I raised 7 complaints to micromax company. Every time they acknowledge receit of complaint will send auto reply with complaint number after every complaint but will not resolve the issue.

Nobody is ready to take the responsibility . Please look into the matter & guide me on future course of action to be taken.

Regards
Suman Bhadoria
[protected]

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Micromax Informatics customer support has been notified about the posted complaint.

Jul 28, 2018

Updated by suman42 Sir i have lodged several complaints they not responded to my complaint. Now when i called there toll free no. They are telling all my complaints are resolved as they have called me & i have not responded. This is totally incorrect i have not received a single call from them. Secondly my problem is still unresolved why can't they send communication through e-mail.
Action taken is required not giving theses lame excuses.

Sir please look into the matter & resolve problem. I offer solution i can buy some another model & i am ready to pay the difference for the same.

Regards

Suman bhadoria
[protected]/[protected]