Micromax Informatics — service of mobile and poor reply in service centre

Address:	Chennai, Tamil Nadu, 600079
Website:	Micromax

Dear sir,

I have given my handset on 02/05/2018 on which play store is not working in the service center of micromax i. E sp call tech, shop no.8, cision complex, first fllor, montieth road, egmore, chennai - 600008 which was still covered in warranty period.
They have format the phone and installed the software. When came back home and checked for the solution again the same problem. The issue was not solved. Three time same thing was happen.
On fourth time they have keep waited me for 4-5 hours after that they told to give hand set because the problem is not solved. They have told it will be solved in two days. But the issue is still pending. When ever i am calling and going to service center they are asking another two days. Now its total 11 days are gone, still the issue was not solved. Eight time i have gone there, every time the same reply. Today they have told me it will take another 10 days. Even they have not created the job sheet also.
I have told them if you cant solve the issue then replace the phone. Still the phone is in warranty only. But they have told that they dont have a replacement policy.

They have given the toll free number and told to contact there. But there also not a proper reply.
Hope will get the solution here.